Why is my account showing "Pending Verification"?

Your account is showing "Pending Verification" because you have not verified your email address yet. When you register we send you a verification code to your email. You need to use this code to verify your account until then you cannot access the full functionality on your account.

You you have not received any code then ensure that you have entered your email address correctly or resend the code to your email.

I did not get the email verification code. What do I do now?

There are two things you can do,

1. Check your email address and ensure that you have not misspelled it. If the email address is correct then click on the Resend Code button to receive a new code to your email.
2. If the email address is not correct then change your email and verify it.

In any case, if you still do not receive the email, then check your spam or junk folder as sometimes the emails may land in your spam folder. If it does then mark it as Not Spam.

How can I check my spam or junk folder?

Login to your email and look for a folder with the name "Spam" or "Junk".

How can I add more than 3 profiles in my account?

By default, a parent can add a maximum of 3 child profiles to the account but if you have a larger family then you can request additional profiles. The additional profiles are only allowed for members of the same family and cannot be used to add children from other families.

If you are a tutor and need to add more than 10 children then you can register for a tutor account.

How can I cancel my trial subscription?

There is no need to do anything for trial subscriptions. We do not charge you anything at the end of your trial subscription unless you explicitly opt to continue with the paid subscription.

When you finish your trial, simply stop using the system or come back at a later date to continue.

How can I request to cancel my practice app subscription?

Log on to your account, click on Learning App on the left navigation and then click on Subscription. If you have a valid active subscription then you should see a Cancenl Subscription Request button.

Send a cancellation request to our accounts team and they will execute the instructions with WorldPay to ensure that you are not charged. If you send the request on the same day as your subscription payment day then you will get charged for the month and we will not be able to refund you. Allow 1-2 days for the request to be processed.

How can I cancel my app subscription without asking you?

When you subscribe, a new FurturePay agreement is created with WorldPay. WorldPay sends you an email with the details of the agreement and the Future Pay Id.

You can cancel your subscription by going directly to WorldPay and cancel your FuturePay agreement.

How can I cancel my iTunes subscription?

If you have subscribed using iTunes then it is mandatory that you cancel your iTunes subscription. Go to iTunes subscription settings and cancel the subscription for KidSmart.

We cannot process your iTunes subscription cancellation.